Friday 23 December 2016

How Head Office Support is Instrumental to my Business



Whether a seasoned travel specialist who has joined TTAND, or a brand new agent, knowing that we can count on the support of Head Office is vital.  I have found that working from home independently is very different from working in a “bricks and mortar” or a general office environment where it is easy to walk over to a colleague’s desk to ask a question.  I have found the support staff at Head Office to be very efficient and quick to respond when their assistance is required.  They are also supportive and encouraging.  It meant a great deal to me personally when I received a personal email from Flemming, congratulating me on a good cruise booking.

I joined TTAND as a Bronze level agent and have been fortunate to receive the advice and support of an excellent mentor who is also an experienced cruise and travel specialist.  We have a scheduled telephone call each week for an hour, during which time I can ask her questions pertaining to my business. I have found her to be honest and direct, often challenging me with her own questions, which keeps me on my toes!  She has gone above and beyond to make herself available for assistance, even during hectic periods in her own life. 

Having attended TTAND’s conference this year in Varadero, I saw first hand how hard the staff worked to ensure a successful and educational event.  From the large number of supplier representatives in attendance, to the co-ordination of travel itineraries from agents flying in from different parts of the country, I was impressed by the efficiency and commitment of each staff member.  I found them approachable and friendly, clearly demonstrating they were proud to be part of the TTAND team.  

The Town Hall meetings via webinar that are held once a month are informative and helpful.  The strong leadership of Flemming and Penny is very evident as they communicate the agency’s progress, direction, and training initiatives.  At the same time, questions from agents are welcomed and answered and opinions are sought and valued.  

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